FREQUENTLY ASKED QUESTIONS
You can contact a support representative at any time.
Content is accessible from all the leading, popular devices. Our site is designed to work with smartphones, tablets, eReaders, laptops and PCs. With a mobile-friendly design, you'll be able to access your favourite titles wherever you are.
In order to access our content, you will need the latest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when used on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.
Our customer support team are here and happy to help resolve any issues you experience when trying to access content on our site. Call toll free 1-855-416-9835. Please include information on the title being accessed, type of device you are using, and the error you are experiencing.
BILLING AND MEMBERSHIP
If you have cancelled your account you should have received a confirmation email regarding this. If you have not received a confirmation email, please contact us toll free at 1-855-416-9835 to prevent further charges to your account.
If you have decided to cancel your membership, a confirmation email will be send acknowledging this. You will retain access until the subscription period expires. Should you receive a bill on your account after this, please contact our customer service team at 1-855-416-9835 who will look into this for you.
If you have been the victim of fraudulent activity, experienced technical issues, or been overcharged for your membership to our site, you can speak to a member of staff with regards to receiving a refund. If the site failed to live up to your expectations, talk to a member of the team about reimbursement.
We try to process refunds within 24 hours of your request and send an email confirmation to the address we have on record. Please allow 3 to 7 business days for the refund to appear on your bank statement.
Our Terms of Service provide more information on refund eligibility. Alternatively you can contact a member of our team, toll free on 1-855-416-9835.
You'll get access to the newest titles on our site daily.
There is no limit to the number of devices you can use to access your account.